Departments currently accepting cash or checks for manuals, tickets, t-shirts, catalogs, membership dues, fines, registration fees, etc. may now accept payment via a credit card through the secure website, TouchNet Marketplace. This service is currently free to all departments, however they are responsible for covering the credit card fees. TouchNet uStores is a store front where products are offered and may be sorted by categories to simplify the site. The uStores sites also allow for product questions (ie: t-shirt size) and buyer questions (ie: buyer’s phone number, e-mail address, etc.). Touchnet uPay is a payment portal that can be tied to a University website or form to accept payments.
All customers must be directed to the website for credit card entry. Departments may only enter credit card numbers for a customer through an approved device provided by Administrative Technologies. Due to credit card company requirements, other ISU computers should not be used for credit card entry into these sites.
Departments interested in setting up a TouchNet uStore or uPay site should submit an application online. At this time we are accepting applications for new uStores & uPay sites. Requests will be completed in the order received and may take up to 4-6 weeks. Once a uStore is approved, a product questionnaire should also be completed for each product to be added to the uStore. For PCI compliance a training will be emailed each year along with a signature form. If you have any questions regarding the online forms please contact TouchNet Support or Rachel Lawrence (8-5759).
All conference registrations requiring payment, via credit card or other, are required to go through Conference Services to meet compliance requirements. An exception to this requirement would be those conferences/events that are smaller and are registration only. The decision is made on a case by case basis.
TouchNet does not accept donations. These must go through Foundation.
Fees collected via the site must be approved by the Budget Office. This is handled at the time the application is accepted – the department is not responsible for obtaining this approval.
The payments automatically go into the department’s designated Datatel account within one or two days. The department is responsible for credit card fees which range from 2% to 3%. Credit card fees are taken out of the Datatel account on a monthly basis.
Departments will have access to reports in Marketplace that can be exported to an Excel spreadsheet.
Refunds are handled in Marketplace by the department. The order is pulled up and may be fully refunded, or partially refunded. The refund automatically goes back onto the credit card used for payment. All payments accepted through Marketplace should be refunded through Marketplace.
Departments will be trained on how to use the software and would then be able to modify their sites, run reports, and process their own refunds. PCI (Payment Card Industry) credit card training is sent to all TouchNet users once a year and departments must certify they will not enter credit card numbers for customers on their workplace computers.